Question 1

FILE AND CLINICAL HISTORY

Accepted Answer

The clinical record, which includes the patient's family and personal medical history, is a medical-legal document; data of utmost importance for the treatment of each patient is requested. The Digital Dental Clinic is not responsible for adverse effects to medications, allergic reactions, treatment failures, complications in the patient's general health that are derived from incomplete medical records, with false and/or untrue information.

Question 2

INFORMED CONSENTS

Accepted Answer

Informed consents are informative documents that are delivered to each patient before carrying out any treatment. These present and explain the treatments and possible complications that are inherent to each one, giving the patient the opportunity to resolve any questions before performing it. , including the initial assessment. The Digital Dental Clinic does not consider it a failed treatment if any of the setbacks present in each informed consent that is read and signed by the patient before carrying out any treatment occurs.

Question 3

INITIAL ASSESSMENT

Accepted Answer

The initial general assessment is carried out by Dental Surgeons (General Dentists), where photographs are taken, which can be intraoral, depth of caries, extraoral, etc., periapical x-rays and even requesting some external study such as computerized axial tomography, orthodontics, blood chemistry, panoramic x-rays and any other that the Dental Surgeon considers necessary for the treatment of each patient. According to these diagnostic tools, as well as the clinical assessment, and the criteria of each Dental Surgeon, a Treatment Plan is generated, in which the costs of each treatment are reflected. It may also, following pre-established parameters by the board of directors of the Digital Dental Clinic or in special cases, modify costs, make discounts, offer payment facilities and other specific conditions, which may be reflected in the costs directly or as a comment in the final part. of each treatment plan. A copy of said treatment plan may be printed and signed by the patient and attached to their clinical record.

All publications on the internet and social networks, advertisements, promotions and other communication materials, in which reference is made to the “first consultation”, the “initial consultation”, the “assessment consultation” and other similar terms will be understood to be refers solely and exclusively to the initial assessment detailed here, which will never be understood to include: (i) review by a specialist other than the Dental Surgeon, (ii) treatments of any kind (its sole purpose is diagnosis), nor (iii) external studies such as those referred to above. If a patient chooses to undergo any treatment at the end of the initial assessment, said treatment will not be considered part of the “first consultation” for the purposes of what is established in the publications or communications. The term communications includes any information that has been received written or orally by patients from clinic staff and professionals who care there.

Question 4

VALIDITY OF COSTS AND SPECIAL CONDITIONS, PAYMENT FACILITIES, DISCOUNTS AND OTHERS

Accepted Answer

The validity of the costs and payment conditions of the treatment plan will be specified in each treatment plan. If any treatment plan does not indicate a validity period for costs, discounts, or any other payment facility, this will be 72 hours from the moment the initial assessment or treatment plan in question is carried out. If it is specified for any reason, discount, or some other payment facility, that the validity period is less than 72 hours, the written period will be respected, even if it is less than 72 hours.

Question 5

IN CASE OF REASSURATIONS OR APPOINTMENTS 6 MONTHS OR MORE WITHOUT GOING TO THE CLINIC

Accepted Answer

In cases of evaluations, or continuation of treatments with more than 6 months of inactivity with respect to the last treatment performed or appointment attended, a request to fill out the medical history again is possible and thus keep the patient's information up to date. The assessment will be repeated, which will include what was explained above, in the event of changes in treatments, costs, or any other variation. La Clínica Dental Digital does not commit to maintaining payment facilities reflected in the previous assessment. If you have made full payment for any treatment, or for the treatment plan in its entirety, these prices will be respected. If any treatment is modified, which may occur over time, the treatment plan will be modified and the money assigned to the treatment or treatments that will no longer be performed will be paid to the new treatments included in the new treatment plan.

Question 6

MODIFICATIONS IN THE CLINICAL ROUTE AND TREATMENT PLAN

Accepted Answer

The clinical route and/or treatment plan may be modified or varied according to complementary studies, evaluations with specialists, or complications during any treatment. Understanding that in health sciences nothing is 100% predictable, each body and dental organ or oral tissue can react differently to each treatment. These modifications will be made in order to obtain a better result, this may cause modifications in the costs of the treatments and in the cost of the treatment plan as a whole. In the event that an additional payment is generated, the Digital Dental Clinic will do its best to grant the same payment conditions that were applied to the initial payment, in cases where this was the case, as long as the patient makes the complementary payment for the same. how you made the first payment. Understanding that this may not be possible depending on the conditions of the bank terminal at the time of making the complementary payment.

Question 7

GUARANTEES FOR TREATMENTS

Accepted Answer

A guarantee is understood to be the fact that La Clínica Dental Digital repeats or corrects any treatment with which the patient has not been satisfied or has had a failure or a duration of less than 6 months. This is provided that the administrative board evaluates each specific case, their respective informed consents, and determines whether the guarantee applies or not.

Question 8

REFUNDS FOR PAID TREATMENTS NOT PERFORMED

Accepted Answer

Interested parties are hereby informed that to make returns and/or refunds to patients with a balance in favor for treatments not performed at La Clínica Dental Digital, the procedures are as follows:
The patient, or their legal representative, as appropriate, must request the return in writing, duly identified with their name and handwritten signature.
The patient, or his/her legal representative, as appropriate, must present a copy of both sides of an official identification.
The patient, or their legal representative, as appropriate, must present a copy of the cover of their account statement where their name and interbank CLABE number clearly appear.
You can bring these requirements physically or send them digitally.
If you request a refund for a balance in favor, it is the policy of La Clínica Dental Digital to retain 20% in the case of payments by debit card, credit, transfers, checks and/or bank deposits, as well as 15% in cases of cash payments of the total amount of the balance to be reimbursed to cover administrative expenses such as expenses of the company's administrative area, bank commissions, bank terminal commission, among others.
Our intention at La Clínica Dental Digital is to always offer quality service to our patients, offering quality and professional ethics. In cases in which patients decide not to carry out their treatments or not complete them, even if they have a balance in favor, The Clinic will not be responsible for the expenses involved in the returns.

Question 9

REQUEST FOR REFUND OR CLAIMS FOR TREATMENTS PERFORMED

Accepted Answer

Each patient must explain in writing and with a handwritten signature the reason(s) for which they are making the reimbursement request or claim. This request will be evaluated by the administrative board of La Clínica Dental Digital in a time of no less than 15 (fifteen) business days and no more than 30 (thirty) business days after receiving the written request, during which time the documentation will be reviewed. and studies of the clinical record, photographs and/or x-rays in cases where they exist, The Digital Dental Clinic may request the patient for a clinical assessment to evaluate the case. In the case of reimbursement requests or claims for treatments delivered by laboratories, removable prostheses, guards, aligners, retainers, or any other, it is essential that the patient deliver the work in clinic to be evaluated by both the administrative board and the laboratory that did this work. The Digital Dental Clinic is not responsible for work that was delivered to the patient and is not brought to the Clinic to assess the reason for its failure, therefore, the request for reimbursement or repetition of the case will not be accepted and the patient must cover the costs of the treatment to be repeated in its entirety as it was done in the first instance. In cases where it is determined by The Digital Dental Clinic that a claim is valid, the patient may be offered evaluation and treatment by another Dental Surgeon or Specialist, as the case may be, and if The Digital Dental Clinic determines that the claim will be made. repetition of any treatment, The Digital Dental Clinic will assume the costs thereof, in cases where The Digital Dental Clinic assumes the failure of any treatment and the patient requests reimbursement for it, the procedures are as follows:
The interested parties are hereby informed that to make returns and/or refunds to patients with a balance in favor for treatments performed at La Clínica Dental Digital, the procedures are as follows:
The patient, or their legal representative, as appropriate, must request the return in writing, duly identified with their name and handwritten signature.
The patient, or their legal representative, as appropriate, must present a copy of both sides of an official identification.
The patient, or their legal representative, as appropriate, must present a copy of the cover of their account statement where their name and interbank CLABE number clearly appear.
You can bring these requirements physically or send them digitally.
In case of requesting a refund for a balance in favor, it is the policy of La Clínica Dental Digital, to retain 20% in case of payments by debit card, credit, transfers, checks and/or bank deposits, as well as 15% In cases of cash payments, the total amount of the balance in favor to be reimbursed to cover administrative expenses such as expenses of the company's administrative area, bank commissions, bank terminal commission, among others.
Our intention at La Clínica Dental Digital is to always offer a quality service to our patients, to offer quality and professional ethics. In cases in which patients decide not to carry out their treatments or not complete them, even if they have a balance in favor, The Clinic will not be responsible for the expenses involved in the returns.

Question 10

REFUND REQUEST FOR TREATMENTS WITH DENTAL ALIGNERS:

Accepted Answer

If only the initial payment has been made by the time the patient requests reimbursement, if the scan has already been performed and, therefore, the digital planning of the case has begun, whether it is the Invisalign Clincheck or the ClearCorrect SetUp, Even if the case has not been approved, the patient will not be entitled to a refund on the amount of said initial payment, since the initial payment specifically covers these initial steps of treatment, which have already been executed and the service duly provided.

If both payments (initial and second payment) have been made, and the patient requests a refund before the patient's approval of the case has occurred, the refund may be issued only with respect to the second payment, taking into account the conditions previously explained according to the payment methods.

If both payments (initial and second payment) have been made, and the patient requests a refund after having approved the case, whether or not he or she has physically received the aligners, the patient will not be entitled to a refund regarding any of the payments. made for the aforementioned aligners, since once approved for manufacturing, cancellations are not accepted and the clinic must cover 100% of the costs and expenses associated with them.

RESPONSIBLE FOR DATA PROCESSING

PURPOSES FOR WHICH THE CONTROLLER COLLECTS THE DATA

DATA THAT IS COLLECTED

LIMITATION OF USE AND DISCLOSURE OF PERSONAL DATA

TRANSFER

CONSERVATION OF PERSONAL DATA

ARCH RIGHTS

MEANS TO EXERCISE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

CHANGES TO THE PRIVACY NOTICE

CONSENT FOR THE PROCESSING OF PERSONAL DATA